A recent report on the live events industry has called for the immediate implementation of a ban on reselling gig tickets above their original price. This move aims to address the issue of music fans being priced out of events by ticket touts who use automated software to purchase tickets rapidly.
Although the government pledged to enforce this ban last year to prevent inflated ticket prices, no specific start date has been announced yet. The report, commissioned by the Culture, Media and Sport Committee, emphasizes the need for legislation to prohibit ticket resale above face value promptly and ensure strict enforcement.
The report introduces a Fans’ Charter with 50 recommendations to enhance the live music sector. One key recommendation is that ticket pricing should be clearly communicated in advance and applied transparently. Additionally, the industry is advised to resist implementing dynamic surge pricing, where ticket prices fluctuate based on demand.
Furthermore, the report highlights fans’ negative perceptions of major online ticketing platforms, citing concerns about unfair treatment, high ticket prices, and the prevalence of bots and online touts. It also calls for venues to provide clear start and finish times for sets, offer free earplugs and drinking water, and establish a Music Fan Association akin to those existing for football fans.
Review chairman Lord Brennan, speaking before a launch event in Newport, south Wales, emphasized the need to address fans’ feelings of neglect and exploitation in the music industry. The report aims to create a more fan-friendly environment by addressing issues such as ticketing fairness, access for disabled fans, and venue safety.
The review, stemming from concerns raised by grassroots music venues, was conducted independently by Lord Brennan after the government did not act on the committee’s recommendations. Various stakeholders, including the CMS Committee and consumer law experts like Lisa Webb, have expressed support for the fan-led initiatives to enhance transparency and fairness in the live music sector.
In response, a Department for Culture, Media and Sport spokesperson stated that the government appreciates the report and is committed to supporting the music industry’s growth and the well-being of music fans. Plans include the publication of a Music Plan and a £30 million Music Growth Package to bolster domestic growth, talent development, and music exports. The government remains dedicated to eradicating ticket touting and ensuring a positive experience for fans and industry players.