New regulations will require energy providers to rectify malfunctioning smart meters within a maximum of 90 days.
Numerous households have faced issues with their smart meters failing to function correctly, leading to a lack of automated meter readings being transmitted to suppliers.
In the event that energy companies do not resolve non-operational smart meters within the designated 90-day period, they may incur penalties or legal consequences from the regulatory body, Ofgem.
These new provisions are set to become effective in early May, following recent changes that made households eligible for a £40 compensation if they encounter installation issues with a smart meter.
For instance, households will be entitled to £40 compensation if they experience delays of more than six weeks for a smart meter appointment.
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Compensation will also apply if an installation appointment fails due to an issue within the supplier’s control, or if the supplier does not present a resolution plan for a reported problem within five working days.
Smart meters are utilized by nearly 40 million households and small enterprises throughout the UK.
By 2033, energy suppliers will be mandated to replace all smart meters still reliant on 2G and 3G networks before their services are discontinued.
Minister for Energy Consumers, Martin McCluskey, stated, “Smart meters are currently assisting millions in managing their energy consumption and reducing costs.
“However, a significant number of individuals are experiencing lengthy delays in smart meter repairs, resulting in financial losses.
“These new regulations will address this issue, ensuring timely repairs of meters, enhancing standards, safeguarding consumers’ finances, and enabling more users to experience the advantages of smart meters.”
Victoria Bacon, Director of Communications at Smart Energy GB, mentioned, “Significant progress has