NatWest customers have reported experiencing a situation where their funds have gone missing due to a technical issue. This problem has affected numerous individuals who made transfers between their regular accounts and separate savings pots, a feature introduced by NatWest earlier this year. The bank, serving 20 million customers, has issued an apology for the inconvenience caused by delays in these transfers, reassuring customers that no money has been lost and that account balances will be updated promptly.
Reports indicate that approximately 500 customers have been impacted by this issue, with one individual mentioning being left in a negative balance. Some affected individuals shared their frustrations on social media, expressing concerns about missing funds after transferring money to cover expenses like rent.
NatWest’s affiliated brands, including Royal Bank of Scotland (RBS) and Ulster Bank, have not encountered the same transfer delay problems. A spokesperson from NatWest explained that certain customers faced delays in accessing funds from their savings pots through the bank’s digital platforms, but the issue has been resolved, and balances are being updated accordingly.
In related news, Sainsbury’s customers are set to gain access to new financial services such as savings accounts and loans through a partnership with NatWest. Exclusive benefits for Nectar members are also in the pipeline, with tailored rates on savings and loans being offered. Additionally, a NatWest Nectar credit card will be introduced, enabling customers to earn points on purchases and receive bonus rewards.
This collaboration follows NatWest’s acquisition of Sainsbury’s Bank’s core banking operations, including personal loans, credit cards, and retail deposits, in 2025.