Morrisons customers express anger over the implementation of a new fee for cash withdrawals from ATMs. Residents in Stakeford have voiced their discontent on the local Morrisons Daily convenience store’s Facebook page regarding the recent change. The cash machine at the store is managed by an external provider, so pricing adjustments are not under the store’s control. This new fee is part of a trial being tested in a few Morrisons Daily locations.
A customer, posting anonymously, shared their frustration, stating, “The cash machine at Morrisons Daily now charges you to withdraw YOUR cash.” They highlighted the perceived unfairness of the situation, emphasizing the long-standing expectation of free withdrawals. Some customers have expressed their intention to contact their Members of Parliament to address this issue.
Notably, nearly 19,000 free-to-use ATMs have vanished from UK high streets since January 2018, as reported by the Payment Choice Alliance. Data shows a 5% decrease in the average amount withdrawn per UK adult from ATMs in 2025 compared to the previous year.
Morrisons recently disclosed annual losses of £381 million for the fiscal year ending on October 26, attributing £281 million of this to interest payments on its debt. The supermarket chain, owned by US private equity firm Clayton, Dubilier & Rice, reduced its debts by 10% during the year, ending with a £3.1 billion debt load. Despite challenges such as rising costs and a cyber incident impacting operations, Morrisons reported flat earnings of £835 million when excluding certain expenses.
CEO Rami Baitieh highlighted the company’s positive performance in a tough market, noting consistent sales growth, maintained EBITDA, and market share retention. The festive period saw a 3.4% increase in like-for-like sales, with strong demand for Morrisons’ own-brand premium products driving a 17.4% sales surge. Non-food sales also rose by 10%, and the clothing range experienced a 4.7% sales uptick during the holiday season.